1.1 Your use of UB Software LTD's products, software, services and web sites (referred to collectively as the "Services" in this document and excluding any services provided to you by UB Software LTD under a separate written agreement) is subject to the terms of a legal agreement between you and UB Software LTD. UB Software LTD's main place of business is at Rooms 1318-20, Hollywood Plaza, 610 Nathan Road, Mongkok, Kowloon - Hong Kong, and registered as company #1784454. This document explains how the agreement is made up, and sets out some of the terms of that agreement.
1.2 Unless otherwise agreed in writing with UB Software LTD, your agreement with UB Software LTD will always include, at a minimum, the terms and conditions set out in this document. These are referred to below as the "Universal Terms".
1.3 Your agreement with UB Software LTD will also include the terms of any Legal Notices applicable to the Services, in addition to the Universal Terms. All of these are referred to below as the "Additional Terms". Where Additional Terms apply to a Service, these will be accessible for you to read either within, or through your use of, that Service.
1.4 The Universal Terms, together with the Additional Terms, form a legally binding agreement between you and UB Software LTD in relation to your use of the Services. It is important that you take the time to read them carefully. Collectively, this legal agreement is referred to below as the "Terms".
1.5 If there is any contradiction between what the Additional Terms say and what the Universal Terms say, then the Additional Terms shall take precedence in relation to that Service.
2.1 In order to use the Services, you must first agree to the Terms. You may not use the Services if you do not accept the Terms.
2.2 You can accept the Terms by:
(a) clicking to accept or agree to the Terms, where this option is made available to you by UB Software LTD in the user interface for any Service; or
(b) by actually using the Services. In this case, you understand and agree that UB Software LTD will treat your use of the Services as acceptance of the Terms from that point onwards.
2.3 You may not use the Services and may not accept the Terms if
(a) you are not of legal age to form a binding contract with UB Software LTD, or
(b) you are a person barred from receiving the Services under the laws of The Bahamas or other countries including the country in which you are resident or from which you use the Services.
2.4 Before you continue, you should print off or save a local copy of the Universal Terms for your records.
3.1 Where UB Software LTD has provided you with a translation of the English language version of the Terms, then you agree that the translation is provided for your convenience only and that the English language versions of the Terms will govern your relationship with UB Software LTD.
3.2 If there is any contradiction between what the English language version of the Terms says and what a translation says, then the English language version shall take precedence.
4.1 UB Software LTD has subsidiaries and affiliated legal entities around the world ("Subsidiaries and Affiliates"). Sometimes, these companies will be providing the Services to you on behalf of UB Software LTD itself. You acknowledge and agree that Subsidiaries and Affiliates will be entitled to provide the Services to you.
4.2 UB Software LTD is constantly innovating in order to provide the best possible experience for its users. You acknowledge and agree that the form and nature of the Services which UB Software LTD provides may change from time to time without prior notice to you.
4.3 As part of this continuing innovation, you acknowledge and agree that UB Software LTD may stop (permanently or temporarily) providing the Services (or any features within the Services) to you or to users generally at UB Software LTD's sole discretion, without prior notice to you. You may stop using the Services at any time. You do not need to specifically inform UB Software LTD when you stop using the Services.
4.4 You acknowledge and agree that if UB Software LTD disables access to your account, you may be prevented from accessing the Services, your account details or any files or other content which is contained in your account.
4.5 You acknowledge and agree that while UB Software LTD may not currently have set a fixed upper limit on the number of transmissions you may send or receive through the Services or on the amount of storage space used for the provision of any Service, such fixed upper limits may be set by UB Software LTD at any time, at UB Software LTD's discretion.
5.1 In order to access certain Services, you may be required to provide information about yourself (such as identification or contact details) as part of the registration process for the Service, or as part of your continued use of the Services. You agree that any registration information you give to UB Software LTD will always be accurate, correct and up to date.
5.2 You agree to use the Services only for purposes that are permitted by (a) the Terms and (b) any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions (including any laws regarding the export of data or software to and from The Bahamas or other relevant countries).
5.3 You agree not to access (or attempt to access) any of the Services by any means other than through the interface that is provided by UB Software LTD, unless you have been specifically allowed to do so in a separate agreement with UB Software LTD. You specifically agree not to access (or attempt to access) any of the Services through any automated means (including use of scripts or web crawlers) and shall ensure that you comply with the instructions set out in any robots.txt file present on the Services.
5.4 You agree that you will not engage in any activity that interferes with or disrupts the Services (or the servers and networks which are connected to the Services).
5.5 Unless you have been specifically permitted to do so in a separate agreement with UB Software LTD, you agree that you will not reproduce, duplicate, copy, the Services for any purpose.
5.6 You agree that you are solely responsible for (and that UB Software LTD has no responsibility to you or to any third party for) any breach of your obligations under the Terms and for the consequences (including any loss or damage which UB Software LTD may suffer) of any such breach.
6.1 You agree and understand that you are responsible for maintaining the confidentiality of passwords associated with any account you use to access the Services.
6.2 Accordingly, you agree that you will be solely responsible to UB Software LTD for all activities that occur under your account.
6.3 If you become aware of any unauthorized use of your password or of your account, you agree to notify UB Software LTD immediately at email@example.com
7.2 You agree to the use of your data in accordance with UB Software LTD's privacy policies.
8.1 You understand that all information (such as data files, written text, computer software, music, audio files or other sounds, photographs, videos or other images) which you may have access to as part of, or through your use of, the Services are the sole responsibility of the person from which such content originated. All such information is referred to below as the "Content".
8.2 You should be aware that Content presented to you as part of the Services, including but not limited to advertisements in the Services and sponsored Content within the Services may be protected by intellectual property rights which are owned by the sponsors or advertisers who provide that Content to UB Software LTD (or by other persons or companies on their behalf). You may not modify, rent, lease, loan, sell, distribute or create derivative works based on this Content (either in whole or in part) unless you have been specifically told that you may do so by UB Software LTD or by the owners of that Content, in a separate agreement.
8.3 UB Software LTD reserves the right (but shall have no obligation) to pre-screen, review, flag, filter, modify, refuse or remove any or all Content from any Service.
8.4 You agree that you are solely responsible for (and that UB Software LTD has no responsibility to you or to any third party for) any Content that you create, transmit or display while using the Services and for the consequences of your actions (including any loss or damage which UB Software LTD may suffer) by doing so.
9.1 You acknowledge and agree that UB Software LTD (or UB Software LTD's licensors) own all legal right, title and interest in and to the Services, including any intellectual property rights which subsist in the Services (whether those rights happen to be registered or not, and wherever in the world those rights may exist). You further acknowledge that the Services may contain information which is designated confidential by UB Software LTD and that you shall not disclose such information without UB Software LTD's prior written consent.
9.2 Unless you have agreed otherwise in writing with UB Software LTD, nothing in the Terms gives you a right to use any of UB Software LTD's trade names, trade marks, service marks, logos, domain names, and other distinctive brand features.
9.3 If you have been given an explicit right to use any of these brand features in a separate written agreement with UB Software LTD, then you agree that your use of such features shall be in compliance with that agreement, any applicable provisions of the Terms, and UB Software LTD's brand feature use guidelines as updated from time to time.
9.4 Other than the limited license set forth in Section 11, UB Software LTD acknowledges and agrees that it obtains no right, title or interest from you (or your licensors) under these Terms in or to any Content that you submit, post, transmit or display on, or through, the Services, including any intellectual property rights which subsist in that Content (whether those rights happen to be registered or not, and wherever in the world those rights may exist). Unless you have agreed otherwise in writing with UB Software LTD, you agree that you are responsible for protecting and enforcing those rights and that UB Software LTD has no obligation to do so on your behalf.
9.5 You agree that you shall not remove, obscure, or alter any proprietary rights notices (including copyright and trade mark notices) which may be affixed to or contained within the Services.
9.6 Unless you have been expressly authorized to do so in writing by UB Software LTD, you agree that in using the Services, you will not use any trade mark, service mark, trade name, logo of any company or organization in a way that is likely or intended to cause confusion about the owner or authorized user of such marks, names or logos.
10.1 UB Software LTD gives you a personal, worldwide, royalty-free, non-assignable and non-exclusive license to use the software provided to you by UB Software LTD as part of the Services as provided to you by UB Software LTD (referred to as the "Software" below). This license is for the sole purpose of enabling you to use and enjoy the benefit of the Services as provided by UB Software LTD, in the manner permitted by the Terms.
10.2 You may not (and you may not permit anyone else to) copy, modify, create a derivative work of, reverse engineer, decompile or otherwise attempt to extract the source code of the Software or any part thereof, unless this is expressly permitted or required by law, or unless you have been specifically told that you may do so by UB Software LTD, in writing.
10.3 Unless UB Software LTD has given you specific written permission to do so, you may not assign (or grant a sub-license of) your rights to use the Software, grant a security interest in or over your rights to use the Software, or otherwise transfer any part of your rights to use the Software.
11.1 You retain copyright and any other rights you already hold in Content which you submit, post or display on or through, the Services. By submitting, posting or displaying the content you give UB Software LTD a perpetual, irrevocable, worldwide, royalty-free, and non-exclusive license to reproduce, adapt, modify, translate, publish, publicly perform, publicly display and distribute any Content which you submit, post or display on or through, the Services. This license is for the sole purpose of enabling UB Software LTD to display, distribute and promote the Services and may be revoked for certain Services as defined in the Additional Terms of those Services.
11.2 You agree that this license includes a right for UB Software LTD to make such Content available to other companies, organizations or individuals with whom UB Software LTD has relationships for the provision of syndicated services, and to use such Content in connection with the provision of those services.
11.3 You understand that UB Software LTD, in performing the required technical steps to provide the Services to our users, may (a) transmit or distribute your Content over various public networks and in various media; and (b) make such changes to your Content as are necessary to conform and adapt that Content to the technical requirements of connecting networks, devices, services or media. You agree that this license shall permit UB Software LTD to take these actions.
11.4 You confirm and warrant to UB Software LTD that you have all the rights, power and authority necessary to grant the above license.
12.1 The Software which you use may automatically download and install updates from time to time from UB Software LTD. These updates are designed to improve, enhance and further develop the Services and may take the form of bug fixes, enhanced functions, new software modules and completely new versions. You agree to receive such updates (and permit UB Software LTD to deliver these to you) as part of your use of the Services.
13.1 The Terms will continue to apply until terminated by either you or UB Software LTD as set out below.
13.2 If you want to terminate your legal agreement with UB Software LTD, you may do so by (a) notifying UB Software LTD at any time and (b) closing your accounts for all of the Services which you use, where UB Software LTD has made this option available to you. Your notice should be sent, in writing, to UB Software LTD's address which is set out at the beginning of these Terms.
13.3 UB Software LTD may at any time, terminate its legal agreement with you if:
(A) you have breached any provision of the Terms (or have acted in manner which clearly shows that you do not intend to, or are unable to comply with the provisions of the Terms); or
(B) UB Software LTD is required to do so by law (for example, where the provision of the Services to you is, or becomes, unlawful); or
(C) the partner with whom UB Software LTD offered the Services to you has terminated its relationship with UB Software LTD or ceased to offer the Services to you; or
(D) UB Software LTD is transitioning to no longer providing the Services to users in the country in which you are resident or from which you use the service; or
(E) the provision of the Services to you by UB Software LTD is, in UB Software LTD's opinion, no longer commercially viable.
13.4 Nothing in this Section shall affect UB Software LTD's rights regarding provision of Services under Section 4 of the Terms.
13.5 When these Terms come to an end, all of the legal rights, obligations and liabilities that you and UB Software LTD have benefited from, been subject to (or which have accrued over time whilst the Terms have been in force) or which are expressed to continue indefinitely, shall be unaffected by this cessation, and the provisions of paragraph 20.7 shall continue to apply to such rights, obligations and liabilities indefinitely.
14.1 NOTHING IN THESE TERMS, INCLUDING SECTIONS 14 AND 15, SHALL EXCLUDE OR LIMIT UB Software LTD's WARRANTY OR LIABILITY FOR LOSSES WHICH MAY NOT BE LAWFULLY EXCLUDED OR LIMITED BY APPLICABLE LAW. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR CONDITIONS OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR LOSS OR DAMAGE CAUSED BY NEGLIGENCE, BREACH OF CONTRACT OR BREACH OF IMPLIED TERMS, OR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, ONLY THE LIMITATIONS WHICH ARE LAWFUL IN YOUR JURISDICTION WILL APPLY TO YOU AND OUR LIABILITY WILL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
14.2 YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK AND THAT THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE."
14.3 IN PARTICULAR, UB Software LTD, ITS SUBSIDIARIES AND AFFILIATES, AND ITS LICENSORS DO NOT REPRESENT OR WARRANT TO YOU THAT:
(A) YOUR USE OF THE SERVICES WILL MEET YOUR REQUIREMENTS,
(B) YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR FREE FROM ERROR,
(C) ANY INFORMATION OBTAINED BY YOU AS A RESULT OF YOUR USE OF THE SERVICES WILL BE ACCURATE OR RELIABLE, AND
(D) THAT DEFECTS IN THE OPERATION OR FUNCTIONALITY OF ANY SOFTWARE PROVIDED TO YOU AS PART OF THE SERVICES WILL BE CORRECTED.
14.4 ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICES IS DONE AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR OTHER DEVICE OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL.
14.5 NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM UB Software LTD OR THROUGH OR FROM THE SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THE TERMS.
14.6 UB Software LTD FURTHER EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
15.1 SUBJECT TO OVERALL PROVISION IN PARAGRAPH 14.1 ABOVE, YOU EXPRESSLY UNDERSTAND AND AGREE THAT UB Software LTD, ITS SUBSIDIARIES AND AFFILIATES, AND ITS LICENSORS SHALL NOT BE LIABLE TO YOU FOR:
(A) ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL CONSEQUENTIAL OR EXEMPLARY DAMAGES WHICH MAY BE INCURRED BY YOU, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY.. THIS SHALL INCLUDE, BUT NOT BE LIMITED TO, ANY LOSS OF PROFIT (WHETHER INCURRED DIRECTLY OR INDIRECTLY), ANY LOSS OF GOODWILL OR BUSINESS REPUTATION, ANY LOSS OF DATA SUFFERED, COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR OTHER INTANGIBLE LOSS;
(B) ANY LOSS OR DAMAGE WHICH MAY BE INCURRED BY YOU, INCLUDING BUT NOT LIMITED TO LOSS OR DAMAGE AS A RESULT OF:
(I) ANY RELIANCE PLACED BY YOU ON THE COMPLETENESS, ACCURACY OR EXISTENCE OF ANY ADVERTISING, OR AS A RESULT OF ANY RELATIONSHIP OR TRANSACTION BETWEEN YOU AND ANY ADVERTISER OR SPONSOR WHOSE ADVERTISING APPEARS ON THE SERVICES;
(II) ANY CHANGES WHICH UB Software LTD MAY MAKE TO THE SERVICES, OR FOR ANY PERMANENT OR TEMPORARY CESSATION IN THE PROVISION OF THE SERVICES (OR ANY FEATURES WITHIN THE SERVICES);
(III) THE DELETION OF, CORRUPTION OF, OR FAILURE TO STORE, ANY CONTENT AND OTHER COMMUNICATIONS DATA MAINTAINED OR TRANSMITTED BY OR THROUGH YOUR USE OF THE SERVICES;
(III) YOUR FAILURE TO PROVIDE UB Software LTD WITH ACCURATE ACCOUNT INFORMATION;
(IV) YOUR FAILURE TO KEEP YOUR PASSWORD OR ACCOUNT DETAILS SECURE AND CONFIDENTIAL;
15.2 THE LIMITATIONS ON UB Software LTD's LIABILITY TO YOU IN PARAGRAPH 15.1 ABOVE SHALL APPLY WHETHER OR NOT UB Software LTD HAS BEEN ADVISED OF OR SHOULD HAVE BEEN AWARE OF THE POSSIBILITY OF ANY SUCH LOSSES ARISING.
16.1 It is UB Software LTD's policy to respond to notices of alleged copyright infringement that comply with applicable international intellectual property law, and to terminating the accounts of repeat infringers.
17.1 UB Software LTD allows you to request the cancellation of an unlock code order in the “Waiting” section on The Unlock Arena; if the cancellation request is received within ten minutes following your order, it may be instantly approved. If the request cannot be instantly approved, it will be seen as “Pending for approval” until UB Software LTD’s supplier accepts the cancellation request, or refuses it and delivers the unlock code. It is UB Software LTD’s supplier sole discretion to accept or deny a cancelation request.
17.2 If you think you received the wrong unlock code, you have 3 days following the delivery of your order to request, free or charge, the supplier to verify the code. You can launch this procedure by pressing the “Verify” button in the “Archive” section on The Unlock Arena. You also accept that for some unlock tools (including, but not limited to, the tools that come for a calculator and that are guaranteed to return everytime the same code) this procedure may not be available.
17.3 If, after the verification procedure has been launched, the code is the same as the first one, UB Software LTD will issue a refund of your order if you provide a video proof; this video proof must be compliant with these rules:
Then please upload the video using free download website like wetransfer.com, or free streaming website like youtube.com and forward to us by email.
If you are professional user (with a "Wholesale Account") running your own Unlock Business, please note that it's Mandatory to use "YouTube" or "DailyMotion" to upload your video. Also please pay extra care when requesting video to your customer to NOT make any mention in the video of the Name of your Company, and to NOT show your Website or Email as we'll not accept to forward the video proof to our supplier if any these condition happen. Finally still if you are a Wholesale User, please forward the Video by email including all the details below :
17.4 If your complaint is about an iPhone Unlock Service, first please do not waste your time to provide a video proof. We will only accept a complete Apple GSX Check report performed on our Server (we do not accept GSX Check report performed on any other website). You must use the service : "iPhone & iPad Full GSX Manual Check [1-24 Hours]" - [Tool ID: 515] to perform the GSX Check and pay for the check. Then please forward the result to us by email. If the result show that phone is still locked, and from the exact same original network you place the order for we will then refund the check and forward the complaint to our supplier to investigate about the issue. If the GSX Check show the phone is not from the correct Network, or the phone is Unlocked then no refund claim or complaint will be accepted.
17.5 When you select a tool in the dropdown menu in the “IMEI Unlock” section, an information note may be presented to you, giving you special instructions for this particular tool, including but not limited to, phone models or operators not to try to order. It is your responsibility to follow these particular rules. UB Software LTD will refuse any refund request if these rules have not been followed and you receive a wrong unlock code.
17.6 It is your responsibility to check if you are able to enter the code in the phone before ordering an unlock code for this model; you can access at any time our CODE ENTRY INSTRUCTIONS database from http://www.theunlockarena.com/how-to-unlock-phone/. By ordering an unlock code, you guarantee UB Software LTD that you know the correct procedure to enter this code; if you have any doubt, please ask first to firstname.lastname@example.org before requesting a code as we can’t guarantee to always be able to get the code entry instructions.
17.7 Any refund claim, whether or not Video Proof is provided, must be made less than 10 days after the delivery date of the order. We will not investigate or refund any claims made after this period.
17.8 If you have a Samsung phone which shows “Phone Freeze” due to too many wrong codes entered, please note that the only way to get a working unlock code is using the “Samsung Europe” or “Samsung USA” tool (Factory Codes); it is not possible to get the Unfreeze code by another way.
17.9 When requesting a code for a Nokia phone, it is your responsibility to check before ordering if any previous owner of the phone has already entered too many wrong codes, resulting in the unavailability to enter any code in the phone because of a “Not allowed” or “Cannot undo restriction” error. UB Software LTD suggests you always read the Nokia phone with the Nemesis software first, downloadable here : http://www.b-phreaks.co.uk/index.php?main_page=page_2 to check the FBUS Lock Counter. If the counter is more than 3, that phone cannot be unlocked by code anymore. UB Software LTD will not refund an order if the code cannot be entered because of this error.
17.10 When requesting verification for a Nokia phone, UB Software LTD will always request a screenshot of the phone’s reading using the Nemesis software showing the IMEI, MCC/MNC and the FBUS Lock Counter prior to accepting a refund.
17.11 You agree that all prices can change at any time without prior notice. UB Software LTD’s liability won’t be engaged as a price changes and you commit yourself not to ask a refund for this reason.
17.12 You agree that any unlock tool offered on our website can be removed at any time without prior notice. UB Software LTD’s liability won’t be engaged when a tool gets removed from our website and you commit yourself not to ask a refund for this reason.
17.13 You accept that all the credits bought on The Unlock Arena have seven months validity, starting from the date of the payment validation; when the expiration date is passed, unused credits will be automatically invalidated and no refund request will be accepted. UB Software LTD doesn't try to force to buy large quantities, as the minimum order quantity is 50 credits for the first transaction then 10 credits for reloading. So it is your responsibility not to buy more than the credits you will need for the next seven months. If you have just one phone to unlock and want unconditional refund policy if your code comes back as "Not Available", then please use this link to unlock your phone. In the event you're no longer using your credits because you found cheaper prices, keep in mind it's better to finish your balance at the price you agreed when you made your purchase rather than letting your balance expire.
17.14 If you deposited and used more than 1,000 Credits on your UnlockBase account during any given period of 30 days, and during the exact same period more than 50% of your order came back as "Not Found". Then you are exceptionally eligible to claim for a refund of the unused balance. However the refund request/claim must be send by email to email@example.com not more than 60 days after the original payment. UnlockBase will refund the Original Transaction(s) but charge $5 penalty fee for each transaction paid by Credit Card, PayPal, Skrill or $50 penalty fee for each transaction paid by Western Union and/or Bank Transfer. We will only refund the "Original" transaction(s) using the original method of payment.
17.15 Once you got a refund from us for a specific IMEI, we urge you to not reorder unlock for this IMEI except if you discussed with our Customer Service and they recommended you a specific alternate service. If no clear recommendation from UnlockBase Staff by email (not LiveChat) then any future order made on our server for this specific IMEI will not be eligible for a refund claim, even if you use another service for this IMEI, even if you get the same code as your previous order, even if you get a different code, even if you provide a video proof. Once we refund an IMEI we recommend not wasting your time submitting again since it's very unlikely the outcome will be different. In this situation you order at your own risk.
17.16 IF ORDERING THROUGH THE TRIALPAY OFFER COMPLETION SYSTEM (NOT TO BE CONFUSED WITH THE “BUY NOW” SYSTEM THROUGH TRIALPAY), CUSTOMERS MUST ABIDE BY THEIR TERMS OF SERVICE. TRIALPAY MANAGES ALL OFFERS, NOT US, AND THEREFORE, ANY REFUND REQUIRED THROUGH A TRIALPAY OFFER TRANSACTIONS, MUST BE REQUESTED FROM THEM, OR THE ADVERTISER WHOSE OFFER THE CUSTOMER COMPLETED, DIRECTLY. Contact us with any questions.
17.17 All wholesale customers have a limited access for a maximum of 6 months to all their order history. Access to order history is made from the section "Archives" of their unlockBase account, or via API. After 6 months we automatically delete from our Database all order delivered more than 6 months ago and our team will not be able to investigate any request to access those order. It's the customer responsibility to download his archive via the Website or the API before we delete the order from our database.
17.18 If you decide to do a transaction with us using any CryptoCurrency (such as BitCoin (BTC), LiteCoin (LTC), BitCoin Cash (BCH), etc...) then we will calculate your exchange rate using publically available APIs. We'll then present you with the final amount to pay and lock our proposal in the desired cryptocurrency for 15 minutes. Any network transaction fees will be at your charge and we recommend you to use high priority if you want your transaction to be confirmed fast as we'll be unable to start processing your order unless we receive enough confirmations from the chosen crypto currency network. In the event that we have to refund your order because we are unable to unlock your device, we'll have to make a "Refund Transaction" since it's not possible to VOID a transaction made with a crypto currency. In this situation, we will cover the transaction fee of the refund in "Lowest Priority" and the refund amount will be in the crypto currency you used to make the transaction AND no more or no less than the exact amount we received, this means not including your transaction fee, and this no matter what is the new exchange rate. We will always ask you to provide and confirm a fresh Wallet Address to receive the refund in order to comply with crypto currency best practices, and you'll have the possibility to select a higher priority for the transaction fee of the refund if you accept to cover the cost of the higher transaction fee (to receive your refund faster). On our side, your refund will be processed instantly the moment we have your wallet ID with the desired priority confirmation. For any event other than an unavailable order (for example a cancellation request from your side) that might trigger a refund, the fees will be at your own charge.
17.19 The advertised time frame of delivery of each service we promote is a simple indicator of the average turnaround of delivery for each service we provide. In our industry, you can and will most likely experience unusual delay from time to time depending on many factors that are not always under our control as we ultimately rely on the suppliers we're working with, The Unlock Arena is only a marketplace. Once an order is overdue, we'll start to accept cancellation requests that will be processed under the terms 17.1, which states that ultimately the decision of cancelling or not will be at the supplier sole discretion. However, if an order is overdue for more than 15 Business Days, The Unlock Arena will automatically reject the order and bear the loss.
18.1 The Services may include hyperlinks to other web sites or content or resources. UB Software LTD may have no control over any web sites or resources which are provided by companies or persons other than UB Software LTD.
18.2 You acknowledge and agree that UB Software LTD is not responsible for the availability of any such external sites or resources, and does not endorse any advertising, products or other materials on or available from such web sites or resources.
18.3 You acknowledge and agree that UB Software LTD is not liable for any loss or damage which may be incurred by you as a result of the availability of those external sites or resources, or as a result of any reliance placed by you on the completeness, accuracy or existence of any advertising, products or other materials on, or available from, such web sites or resources.
19.1 UB Software LTD may make changes to the Universal Terms or Additional Terms from time to time. When these changes are made, UB Software LTD will make a new copy of the Universal Terms available at http://www.theunlockarena.com/terms.php and any new Additional Terms will be made available to you from within, or through, the affected Services.
19.2 You understand and agree that if you use the Services after the date on which the Universal Terms or Additional Terms have changed, UB Software LTD will treat your use as acceptance of the updated Universal Terms or Additional Terms.
20.1 Sometimes when you use the Services, you may (as a result of, or through your use of the Services) use a service or download a piece of software, or purchase goods, which are provided by another person or company. Your use of these other services, software or goods may be subject to separate terms between you and the company or person concerned. If so, the Terms do not affect your legal relationship with these other companies or individuals.
20.2 The Terms constitute the whole legal agreement between you and UB Software LTD and govern your use of the Services (but excluding any services which UB Software LTD may provide to you under a separate written agreement), and completely replace any prior agreements between you and UB Software LTD in relation to the Services.
20.3 You agree that UB Software LTD may provide you with notices, including those regarding changes to the Terms, by email, regular mail, or postings on the Services.
20.4 You agree that if UB Software LTD does not exercise or enforce any legal right or remedy which is contained in the Terms (or which UB Software LTD has the benefit of under any applicable law), this will not be taken to be a formal waiver of UB Software LTD's rights and that those rights or remedies will still be available to UB Software LTD.
20.5 If any court of law, having the jurisdiction to decide on this matter, rules that any provision of these Terms is invalid, then that provision will be removed from the Terms without affecting the rest of the Terms. The remaining provisions of the Terms will continue to be valid and enforceable.
20.6 You acknowledge and agree that each member of the group of companies of which UB Software LTD is the parent shall be third party beneficiaries to the Terms and that such other companies shall be entitled to directly enforce, and rely upon, any provision of the Terms which confers a benefit on (or rights in favor of) them. Other than this, no other person or company shall be third party beneficiaries to the Terms.
20.7 Due to the recent legislation passed by the Library of Congress for the Digital Millenium Copyright Act (DMCA), we are forbidden to unlock devices that were manufactured on January 26th, 2013 and later. We will not be held liable for unknowingly unlocking a device that was made from this date onwards. We invite you to sign the petition to make unlocking 2013 cell phones legal :
https://petitions.whitehouse.gov/petition/make-unlocking-cell-phones-legal/1g9KhZG7 (please share with your friend) Cell Phone Unlocking is now 100% Legal.
20.8 The Terms, and your relationship with UB Software LTD under the Terms, shall be governed by the laws of The Bahamas without regard to its conflict of laws provisions. You and UB Software LTD agree to submit to the exclusive jurisdiction of the courts located in this state to resolve any legal matter arising from the Terms. Notwithstanding this, you agree that UB Software LTD shall still be allowed to apply for injunctive remedies (or an equivalent type of urgent legal relief) in any jurisdiction.
This page is currently only available in english.